PPI AutoPowered by Supercanic951-267-8500
Dealers / Raleigh, NC / Crossroads INFINITI of Raleigh
Infiniti dealerRaleigh, NC
B

Crossroads INFINITI of Raleigh

Buyer's Guide grade B · 1,569 public reviews · September 2026

Crossroads INFINITI of Raleigh earns a B. 1,569 public reviews average 4.6 stars and 7.6 percent are one or two stars. That ranks it above 69 percent of graded dealers around Raleigh.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 7.6 percent, lower than the 11 percent typical near Raleigh
  • Reviewers mention qx60 most, in 75 reviews
  • Infiniti dealer

Why It Got a B

The star average is 4.6 from 1,569 public reviews. After the grade pulls it toward the national average, it counts as 4.59. 7.6 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6. How the grade works.

How the Stars Break Down

5 star1,339 85%
4 star84 5%
3 star27 2%
2 star26 2%
1 star93 6%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

qx60 75chris jones 34extended warranty 10no appointment needed 9vehicle inspection 8chocolate chip cookies 7battery replacement 4complimentary car wash 3new tires 3brake pads 2

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Crossroads INFINITI of Raleigh

Crossroads INFINITI of Raleigh sells new Infiniti vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address3910 Capital Hills Dr, Raleigh, NC 27616
Phone984-253-8811
Websiteinfinitiofraleigh.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeInfiniti dealer

Common Questions

Is Crossroads INFINITI of Raleigh a good dealer?
Crossroads INFINITI of Raleigh earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,569 public reviews averaging 4.6 stars, with 7.6 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Crossroads INFINITI of Raleigh inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Raleigh. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Raleigh, NC. Found a car here? Book a pre purchase inspection in Raleigh, NC before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Crossroads INFINITI of Raleigh before you sign.

951-267-8500Call now

Inspect a car at Crossroads INFINITI of Raleigh

Send the car details and we will call you back.

Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500