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Dealers / Raleigh, NC / Crossroads Ford of Wake Forest
Ford dealerWake Forest, NC
B

Crossroads Ford of Wake Forest

Buyer's Guide grade B · 2,454 public reviews · September 2026

Crossroads Ford of Wake Forest earns a B. 2,454 public reviews average 4.5 stars and 10.8 percent are one or two stars. That ranks it above 55 percent of graded dealers around Raleigh.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 10.8 percent, level with the 11 percent typical near Raleigh
  • Reviewers mention truck selection most, in 17 reviews
  • Closed Sundays · Ford dealer

Why It Got a B

The star average is 4.5 from 2,454 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 10.8 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,986 81%
4 star149 6%
3 star53 2%
2 star61 2%
1 star205 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

truck selection 17transmission issues 13loaner car 12truck purchase 11quick lane 5part ordering 4warranty work 4finding the right truck 3car detailing 3alignment 3

Reviews here bring up transmission issues, warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Crossroads Ford of Wake Forest

Crossroads Ford of Wake Forest sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address10101 Capital Blvd, Wake Forest, NC 27587
Phone919-246-9645
Websitecrossroadsfordwakeforest.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeFord dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
SundayClosed

Common Questions

Is Crossroads Ford of Wake Forest a good dealer?
Crossroads Ford of Wake Forest earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 2,454 public reviews averaging 4.5 stars, with 10.8 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Crossroads Ford of Wake Forest inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Wake Forest. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Crossroads Ford of Wake Forest open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Raleigh, NC. Found a car here? Book a pre purchase inspection in Raleigh, NC before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500