PPI AutoPowered by Supercanic951-267-8500
Dealers / Charlotte, NC / Town and Country Ford
Ford dealerCharlotte, NC
C

Town and Country Ford

Buyer's Guide grade C · 2,176 public reviews · September 2026

Town and Country Ford earns a C. 2,176 public reviews average 4.3 stars and 16.3 percent are one or two stars. That ranks it above 27 percent of graded dealers around Charlotte.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 16.3 percent, higher than the 10 percent typical near Charlotte
  • Reviewers mention new vehicle purchase most, in 30 reviews
  • Closed Sundays · Ford dealer

Why It Got a C

The star average is 4.3 from 2,176 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 16.3 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star1,621 74%
4 star137 6%
3 star64 3%
2 star66 3%
1 star288 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

new vehicle purchase 30no pressure sales 172017 f-150 7loaner car 6airbag recall 5bait and switch 5no hassle 3new car deal 2transmission replacement 2car inspection 2

Reviews here bring up bait and switch, transmission replacement. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Town and Country Ford

Town and Country Ford sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address5401 E Independence Blvd, Charlotte, NC 28212
Phone704-557-0596
Websitetownandcountryford.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeFord dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
SundayClosed

Common Questions

Is Town and Country Ford a good dealer?
Town and Country Ford earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 2,176 public reviews averaging 4.3 stars, with 16.3 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Town and Country Ford inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Charlotte. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Town and Country Ford open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Charlotte, NC. Found a car here? Book a pre purchase inspection in Charlotte, NC before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Town and Country Ford before you sign.

951-267-8500Call now

Inspect a car at Town and Country Ford

Send the car details and we will call you back.

Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500