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Dealers / Charlotte, NC / Hendrick Automotive Group
Used car dealerCharlotte, NC
A

Hendrick Automotive Group

Buyer's Guide grade A · 6,965 public reviews · September 2026

Hendrick Automotive Group earns an A. 6,965 public reviews average 4.8 stars and 4.2 percent are one or two stars. That ranks it above 86 percent of graded dealers around Charlotte.

At a glance

  • Past buyers are close to unanimous. Few complaints across a long record.
  • Complaint share 4.2 percent, lower than the 10 percent typical near Charlotte
  • Reviewers mention courteous staff most, in 210 reviews
  • Closed Sundays · Used car dealer

Why It Got an A

The star average is 4.8 from 6,965 public reviews. After the grade pulls it toward the national average, it counts as 4.79. 4.2 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.

How the Stars Break Down

5 star6,205 89%
4 star337 5%
3 star134 2%
2 star86 1%
1 star203 3%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 210car buying experience 178oil change 100wait time 70attention to detail 53tire rotation 42loaner car 19no pressure sales 16quick process 13battery replacement 11

Buying From Hendrick Automotive Group

Hendrick Automotive Group is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address6000 Monroe Rd, Charlotte, NC 28212
Phone704-568-5550
Websitehendrickcars.com
Listed featuresOil changes, Service department, Credit cards, Phone pay, Delivery
TypeUsed car dealer

Hours

Monday8.30 AM to 5.30 PM
Tuesday8.30 AM to 5.30 PM
Wednesday8.30 AM to 5.30 PM
Thursday8.30 AM to 5.30 PM
Friday8.30 AM to 5.30 PM
SaturdayClosed
SundayClosed

Common Questions

Is Hendrick Automotive Group a good dealer?
Hendrick Automotive Group earns an A in the PPI Auto Buyer's Guide. Past buyers are close to unanimous. Few complaints across a long record. The grade reads 6,965 public reviews averaging 4.8 stars, with 4.2 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Hendrick Automotive Group inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Charlotte. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Hendrick Automotive Group open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Charlotte, NC. Found a car here? Book a pre purchase inspection in Charlotte, NC before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500