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Dealers / Richmond, VA / Pearson Mazda
Mazda dealerRichmond, VA
B

Pearson Mazda

Buyer's Guide grade B · 1,833 public reviews · September 2026

Pearson Mazda earns a B. 1,833 public reviews average 4.5 stars and 10.2 percent are one or two stars. That ranks it above 49 percent of graded dealers around Richmond.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 10.2 percent, higher than the 9.6 percent typical near Richmond
  • Reviewers mention inspection most, in 55 reviews
  • Open Sundays · Mazda dealer

Why It Got a B

The star average is 4.5 from 1,833 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 10.2 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,440 79%
4 star160 9%
3 star46 3%
2 star43 2%
1 star144 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

inspection 55loaner car 25tire rotation 21appointment availability 7warranty work 6battery replacement 4diagnostic fee 4video inspection 3online scheduling 3overnight test drive 2

Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Pearson Mazda

Pearson Mazda sells new Mazda vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address9520 W Broad St, Richmond, VA 23294
Phone804-346-0300
Websitepearsonmazda.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeMazda dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 5 PM
Sunday12 PM to 5 PM

Common Questions

Is Pearson Mazda a good dealer?
Pearson Mazda earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,833 public reviews averaging 4.5 stars, with 10.2 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Pearson Mazda inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Richmond. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Pearson Mazda open on Sunday?
Its listed Sunday hours are 12 PM to 5 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Richmond, VA. Found a car here? Book a pre purchase inspection in Richmond, VA before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500