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Dealers / Knoxville, TN / Twin City Hyundai
Hyundai dealerAlcoa, TN
B

Twin City Hyundai

Buyer's Guide grade B · 1,007 public reviews · September 2026

Twin City Hyundai earns a B. 1,007 public reviews average 4.4 stars and 14.4 percent are one or two stars. That ranks it above 35 percent of graded dealers around Knoxville.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 14.4 percent, higher than the 10 percent typical near Knoxville
  • Reviewers mention hyundai santa fe most, in 30 reviews
  • Closed Sundays · Hyundai dealer

Why It Got a B

The star average is 4.4 from 1,007 public reviews. After the grade pulls it toward the national average, it counts as 4.39. 14.4 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star811 81%
4 star37 4%
3 star14 1%
2 star14 1%
1 star131 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

hyundai santa fe 30warranty repair 25no pressure sales 12honest staff 8loaner car 8honest salesman 4fair deal 4flat tire repair 3car detailing 3alignment issues 2

Reviews here bring up warranty repair. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Twin City Hyundai

Twin City Hyundai sells new Hyundai vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address3024 Alcoa Hwy, Alcoa, TN 37701
Phone865-970-0020
Websitetwincityhyundai.com
Listed featuresRentals, Car wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeHyundai dealer

Hours

Monday7.30 AM to 7 PM
Tuesday7.30 AM to 7 PM
Wednesday7.30 AM to 7 PM
Thursday7.30 AM to 7 PM
Friday7.30 AM to 7 PM
Saturday8 AM to 6 PM
SundayClosed

Common Questions

Is Twin City Hyundai a good dealer?
Twin City Hyundai earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,007 public reviews averaging 4.4 stars, with 14.4 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Twin City Hyundai inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Alcoa. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Twin City Hyundai open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Knoxville, TN. Found a car here? Book a pre purchase inspection in Knoxville, TN before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Twin City Hyundai before you sign.

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Inspect a car at Twin City Hyundai

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500