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Dealers / Knoxville, TN / Ted Russell Lincoln
Lincoln dealerKnoxville, TN
B

Ted Russell Lincoln

Buyer's Guide grade B · 466 public reviews · September 2026

Ted Russell Lincoln earns a B. 466 public reviews average 4.6 stars and 7.1 percent are one or two stars. That ranks it above 63 percent of graded dealers around Knoxville.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 7.1 percent, lower than the 10 percent typical near Knoxville
  • Reviewers mention friendly technician most, in 15 reviews
  • Open Sundays · Lincoln dealer

Why It Got a B

The star average is 4.6 from 466 public reviews. After the grade pulls it toward the national average, it counts as 4.58. 7.1 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6. How the grade works.

How the Stars Break Down

5 star406 87%
4 star19 4%
3 star8 2%
2 star3 1%
1 star30 6%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

friendly technician 15lincoln navigator 6luxury vehicle 6timely work 6tire rotation 6vehicle pickup 3new facility 3no appointment needed 2thorough explanations 2zero pressure 2

Buying From Ted Russell Lincoln

Ted Russell Lincoln sells new Lincoln vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address8551 Kingston Pike, Knoxville, TN 37919
Phone865-622-7366
Websitetedrusselllincoln.net
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeLincoln dealer

Hours

Monday8.30 AM to 8 PM
Tuesday8.30 AM to 8 PM
Wednesday8.30 AM to 8 PM
Thursday8.30 AM to 8 PM
Friday8.30 AM to 8 PM
Saturday8.30 AM to 8 PM
Sunday1 PM to 6 PM

Common Questions

Is Ted Russell Lincoln a good dealer?
Ted Russell Lincoln earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 466 public reviews averaging 4.6 stars, with 7.1 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Ted Russell Lincoln inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Knoxville. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Ted Russell Lincoln open on Sunday?
Its listed Sunday hours are 1 PM to 6 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Knoxville, TN. Found a car here? Book a pre purchase inspection in Knoxville, TN before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500