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Dealers / Knoxville, TN / Ted Russell Ford - Kingston Pike
Ford dealerKnoxville, TN
C

Ted Russell Ford - Kingston Pike

Buyer's Guide grade C · 2,481 public reviews · September 2026

Ted Russell Ford - Kingston Pike earns a C. 2,481 public reviews average 4.3 stars and 15.2 percent are one or two stars. That ranks it above 30 percent of graded dealers around Knoxville.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 15.2 percent, higher than the 10 percent typical near Knoxville
  • Reviewers mention truck selection most, in 181 reviews
  • Open Sundays · Ford dealer

Why It Got a C

The star average is 4.3 from 2,481 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 15.2 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star1,887 76%
4 star154 6%
3 star64 3%
2 star54 2%
1 star322 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

truck selection 181tire rotation 24loaner vehicle 11truck repair 11unprofessional staff 9lincoln mkz 6friendly employees 6transmission replacement 52016 f150 5airbag recall 3

Reviews here bring up transmission replacement. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Ted Russell Ford - Kingston Pike

Ted Russell Ford - Kingston Pike sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address8551 Kingston Pike, Knoxville, TN 37919
Phone865-693-7611
Websitetedrussellford.net
Listed featuresOil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay
TypeFord dealer

Hours

Monday8.30 AM to 8 PM
Tuesday8.30 AM to 8 PM
Wednesday8.30 AM to 8 PM
Thursday8.30 AM to 8 PM
Friday8.30 AM to 8 PM
Saturday8.30 AM to 8 PM
Sunday1 PM to 6 PM

Common Questions

Is Ted Russell Ford - Kingston Pike a good dealer?
Ted Russell Ford - Kingston Pike earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 2,481 public reviews averaging 4.3 stars, with 15.2 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Ted Russell Ford - Kingston Pike inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Knoxville. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Ted Russell Ford - Kingston Pike open on Sunday?
Its listed Sunday hours are 1 PM to 6 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Knoxville, TN. Found a car here? Book a pre purchase inspection in Knoxville, TN before you sign.

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We check the car at Ted Russell Ford - Kingston Pike before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500