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Dealers / Knoxville, TN / Harper Volkswagen
Volkswagen dealerKnoxville, TN
A

Harper Volkswagen

Buyer's Guide grade A · 3,913 public reviews · September 2026

Harper Volkswagen earns an A. 3,913 public reviews average 4.7 stars and 4.9 percent are one or two stars. That ranks it above 78 percent of graded dealers around Knoxville.

At a glance

  • Past buyers are close to unanimous. Few complaints across a long record.
  • Complaint share 4.9 percent, lower than the 10 percent typical near Knoxville
  • Reviewers mention courteous staff most, in 148 reviews
  • Open Sundays · Volkswagen dealer

Why It Got an A

The star average is 4.7 from 3,913 public reviews. After the grade pulls it toward the national average, it counts as 4.69. 4.9 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.

How the Stars Break Down

5 star3,477 89%
4 star173 4%
3 star73 2%
2 star51 1%
1 star139 4%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 148vw atlas 50loaner car 50warranty coverage 47thorough inspection 44no pressure sales 42timely repairs 14battery replacement 12online scheduling 7video updates 6

Reviews here bring up warranty coverage. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Harper Volkswagen

Harper Volkswagen sells new Volkswagen vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address9901 Kingston Pike, Knoxville, TN 37922
Phone865-691-0393
Websiteharpervw.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeVolkswagen dealer

Hours

Monday8.30 AM to 7 PM
Tuesday8.30 AM to 7 PM
Wednesday8.30 AM to 7 PM
Thursday8.30 AM to 7 PM
Friday8.30 AM to 7 PM
Saturday8.30 AM to 7 PM
Sunday9 AM to 5 PM

Common Questions

Is Harper Volkswagen a good dealer?
Harper Volkswagen earns an A in the PPI Auto Buyer's Guide. Past buyers are close to unanimous. Few complaints across a long record. The grade reads 3,913 public reviews averaging 4.7 stars, with 4.9 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Harper Volkswagen inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Knoxville. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Harper Volkswagen open on Sunday?
Its listed Sunday hours are 9 AM to 5 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Knoxville, TN. Found a car here? Book a pre purchase inspection in Knoxville, TN before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500