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Dealers / Knoxville, TN / AutoNation Honda West Knoxville
Honda dealerKnoxville, TN
B

AutoNation Honda West Knoxville

Buyer's Guide grade B · 4,816 public reviews · September 2026

AutoNation Honda West Knoxville earns a B. 4,816 public reviews average 4.6 stars and 8.2 percent are one or two stars. That ranks it above 62 percent of graded dealers around Knoxville.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 8.2 percent, lower than the 10 percent typical near Knoxville
  • Reviewers mention courteous staff most, in 170 reviews
  • Closed Sundays · Honda dealer

Why It Got a B

The star average is 4.6 from 4,816 public reviews. After the grade pulls it toward the national average, it counts as 4.59. 8.2 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star4,003 83%
4 star315 7%
3 star104 2%
2 star91 2%
1 star303 6%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 170car buying experience 165crv 146wait time 111tire rotation 76new car purchase 68no pressure sales 44warranty work 28used car purchase 24battery replacement 12

Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From AutoNation Honda West Knoxville

AutoNation Honda West Knoxville sells new Honda vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address10117 Parkside Dr, Knoxville, TN 37922
Phone865-730-0012
Websiteautonationhondawestknoxville.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards
TypeHonda dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
SundayClosed

Common Questions

Is AutoNation Honda West Knoxville a good dealer?
AutoNation Honda West Knoxville earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 4,816 public reviews averaging 4.6 stars, with 8.2 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at AutoNation Honda West Knoxville inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Knoxville. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is AutoNation Honda West Knoxville open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Knoxville, TN. Found a car here? Book a pre purchase inspection in Knoxville, TN before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at AutoNation Honda West Knoxville before you sign.

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Inspect a car at AutoNation Honda West Knoxville

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500