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Dealers / Hartford, CT / New Country Mercedes-Benz
Mercedes-Benz dealerHartford, CT
B

New Country Mercedes-Benz

Buyer's Guide grade B · 1,603 public reviews · September 2026

New Country Mercedes-Benz earns a B. 1,603 public reviews average 4.4 stars and 14 percent are one or two stars. That ranks it above 36 percent of graded dealers around Hartford.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 14 percent, higher than the 11 percent typical near Hartford
  • Reviewers mention car buying experience most, in 93 reviews
  • Closed Sundays · Mercedes-Benz dealer

Why It Got a B

The star average is 4.4 from 1,603 public reviews. After the grade pulls it toward the national average, it counts as 4.39. 14 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,285 80%
4 star66 4%
3 star27 2%
2 star36 2%
1 star189 12%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 93courteous staff 75smooth process 42easy process 36new car purchase 25loaner car 19no pressure sales 15fair pricing 10unprofessional staff 9extended warranty 7

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From New Country Mercedes-Benz

New Country Mercedes-Benz sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address1 Weston St, Hartford, CT 06120
Phone860-278-2000
Websitenewcountrymercedes.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
TypeMercedes-Benz dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 6 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is New Country Mercedes-Benz a good dealer?
New Country Mercedes-Benz earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,603 public reviews averaging 4.4 stars, with 14 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at New Country Mercedes-Benz inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Hartford. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is New Country Mercedes-Benz open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Hartford, CT. Found a car here? Book a pre purchase inspection in Hartford, CT before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at New Country Mercedes-Benz before you sign.

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Inspect a car at New Country Mercedes-Benz

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500