Used car dealerHartford, CT

CarMax

Buyer's Guide grade C · 1,941 public reviews · September 2026

CarMax earns a C. 1,941 public reviews average 4.1 stars and 17.5 percent are one or two stars. That ranks it above 18 percent of graded dealers around Hartford.

At a glance

Mixed. Many buyers were happy, but a real share were not.
Complaint share 17.5 percent, higher than the 11 percent typical near Hartford
Reviewers mention test drive most, in 78 reviews
Open Sundays · Used car dealer

Why It Got a C

The star average is 4.1 from 1,941 public reviews. After the grade pulls it toward the national average, it counts as 4.10. 17.5 percent of reviews are one or two stars. To reach a B it would need an adjusted rating of 4.2 and a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star1,247 64%

4 star230 12%

3 star125 6%

2 star88 5%

1 star251 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

test drive 78easy process 71wait time 40inspection 40appraisal 36buying process 21online quote 20no haggling 10loaner car 9no hassle 8

Buying From CarMax

CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address	89 Weston St, Hartford, CT 06120
Phone	860-920-6440
Website	carmax.com
Listed features	Buys vehicles, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
Type	Used car dealer

Hours

Monday	10 AM to 9 PM
Tuesday	10 AM to 9 PM
Wednesday	10 AM to 9 PM
Thursday	10 AM to 9 PM
Friday	10 AM to 9 PM
Saturday	9 AM to 9 PM
Sunday	12 PM to 7 PM

Common Questions

Is CarMax a good dealer?

CarMax earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 1,941 public reviews averaging 4.1 stars, with 17.5 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.

Can I get a car at CarMax inspected before I buy?

Yes. PPI Auto sends an inspector to the car on the lot in Hartford. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.

How is the grade worked out?

It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.

Is CarMax open on Sunday?

Its listed Sunday hours are 12 PM to 7 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

ABertera Subaru of Hartfordunder a mile BLand Rover Hartfordunder a mile BLiberty Hondaunder a mile CLia Hyundai of Hartfordunder a mile CCT AUTOFAIR,LLC4.0 miles CBeau's Auto Sales8.1 miles

Buyers Also Look At

CGood Auto LLCHartford BAutoMax West HartfordWest Hartford BHartford Auto CenterHartford CLedyard Auto Sale LLCHartford

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Hartford, CT. Found a car here? Book a pre purchase inspection in Hartford, CT before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at CarMax before you sign.

951-267-8500 Call now

Inspect a car at CarMax

Send the car details and we will call you back.

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500