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Dealers / Albany, NY / DePaula Ford
Ford dealerAlbany, NY
B

DePaula Ford

Buyer's Guide grade B · 3,302 public reviews · September 2026

DePaula Ford earns a B. 3,302 public reviews average 4.6 stars and 8.4 percent are one or two stars. That ranks it above 66 percent of graded dealers around Albany.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 8.4 percent, lower than the 10.9 percent typical near Albany
  • Reviewers mention leasing most, in 77 reviews
  • Closed Sundays · Ford dealer

Why It Got a B

The star average is 4.6 from 3,302 public reviews. After the grade pulls it toward the national average, it counts as 4.59. 8.4 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star2,795 85%
4 star172 5%
3 star57 2%
2 star55 2%
1 star223 7%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

leasing 77wait time 56warranty work 21loaner car 20smooth transaction 18truck selection 13mazda cx-5 10video inspection 5transparent pricing 5nys inspection 2

Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From DePaula Ford

DePaula Ford sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address799 Central Ave, Albany, NY 12206
Phone518-375-2163
Websitedepaulaford.com
Listed featuresOil changes, Service department, Sells used vehicles, Debit cards, Phone pay, Delivery
TypeFord dealer

Hours

Monday8.30 AM to 7 PM
Tuesday8.30 AM to 7 PM
Wednesday8.30 AM to 7 PM
Thursday8.30 AM to 7 PM
Friday8.30 AM to 6 PM
Saturday8.30 AM to 5 PM
SundayClosed

Common Questions

Is DePaula Ford a good dealer?
DePaula Ford earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 3,302 public reviews averaging 4.6 stars, with 8.4 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at DePaula Ford inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Albany. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is DePaula Ford open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Albany, NY. Found a car here? Book a pre purchase inspection in Albany, NY before you sign.

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We check the car at DePaula Ford before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500