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Dealers / Washington, D.C. / Fitzgerald Auto Mall
Used car dealerNorth Bethesda, MD
C

Fitzgerald Auto Mall

Buyer's Guide grade C · 115 public reviews · September 2026

Fitzgerald Auto Mall earns a C. 115 public reviews average 4.1 stars and 15.7 percent are one or two stars. That ranks it above 27 percent of graded dealers around Washington.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 15.7 percent, higher than the 12.3 percent typical near Washington
  • Reviewers mention car servicing most, in 5 reviews
  • Closed Sundays · Used car dealer

Why It Got a C

The star average is 4.1 from 115 public reviews. After the grade pulls it toward the national average, it counts as 4.13. 15.7 percent of reviews are one or two stars. To reach a B it would need an adjusted rating of 4.2 and a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star75 65%
4 star14 12%
3 star8 7%
2 star3 3%
1 star15 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car servicing 5car buying experience 5oil change 3skilled staff 3used vehicle 3warranty work 2thorough salesperson 2basic maintenance 2nice ambiance 2answering questions 2

Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Fitzgerald Auto Mall

Fitzgerald Auto Mall is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address11411 Rockville Pike, North Bethesda, MD 20852
Phone301-881-4000
Websiteresponsive.fitzmall.com
Listed featuresCar wash, Oil changes, Service department, Credit cards, Debit cards, Phone pay
TypeUsed car dealer

Hours

Monday7.30 AM to 7 PM
Tuesday7.30 AM to 7 PM
Wednesday7.30 AM to 7 PM
Thursday7.30 AM to 7 PM
Friday7.30 AM to 7 PM
Saturday7.30 AM to 5.30 PM
SundayClosed

Common Questions

Is Fitzgerald Auto Mall a good dealer?
Fitzgerald Auto Mall earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 115 public reviews averaging 4.1 stars, with 15.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Fitzgerald Auto Mall inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in North Bethesda. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Fitzgerald Auto Mall open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Washington, D.C.. Found a car here? Book a pre purchase inspection in Washington, D.C. before you sign.

Buying from this lot?

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We check the car at Fitzgerald Auto Mall before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500