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Dealers / Syracuse, NY / Mercedes-Benz of Syracuse
Mercedes-Benz dealerFayetteville, NY
B

Mercedes-Benz of Syracuse

Buyer's Guide grade B · 1,551 public reviews · September 2026

Mercedes-Benz of Syracuse earns a B. 1,551 public reviews average 4.4 stars and 11.7 percent are one or two stars. That ranks it above 31 percent of graded dealers around Syracuse.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 11.7 percent, higher than the 8.4 percent typical near Syracuse
  • Reviewers mention pricing most, in 66 reviews
  • Closed Sundays · Mercedes-Benz dealer

Why It Got a B

The star average is 4.4 from 1,551 public reviews. After the grade pulls it toward the national average, it counts as 4.39. 11.7 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,237 80%
4 star96 6%
3 star37 2%
2 star28 2%
1 star153 10%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

pricing 66courteous staff 59loaner car 28appointment scheduling 21repair time 18parts availability 8no pressure sales 6airbag recall 2bumper repair 2brake replacement 2

Buying From Mercedes-Benz of Syracuse

Mercedes-Benz of Syracuse sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address5433 N Burdick St, Fayetteville, NY 13066
Phone315-637-4500
Websitembsyracuse.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeMercedes-Benz dealer

Hours

Monday8.30 AM to 6 PM
Tuesday8.30 AM to 6 PM
Wednesday8.30 AM to 6 PM
Thursday8.30 AM to 6 PM
Friday8.30 AM to 5.30 PM
Saturday8.30 AM to 3 PM
SundayClosed

Common Questions

Is Mercedes-Benz of Syracuse a good dealer?
Mercedes-Benz of Syracuse earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,551 public reviews averaging 4.4 stars, with 11.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Mercedes-Benz of Syracuse inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Fayetteville. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Mercedes-Benz of Syracuse open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Syracuse, NY. Found a car here? Book a pre purchase inspection in Syracuse, NY before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500