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Dealers / San Jose, CA / Capitol Subaru
Subaru dealerSan Jose, CA
B

Capitol Subaru

Buyer's Guide grade B · 2,190 public reviews · September 2026

Capitol Subaru earns a B. 2,190 public reviews average 4.5 stars and 9.6 percent are one or two stars. That ranks it above 64 percent of graded dealers around San Jose.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9.6 percent, lower than the 12.8 percent typical near San Jose
  • Reviewers mention car buying experience most, in 215 reviews
  • Open Sundays · Subaru dealer

Why It Got a B

The star average is 4.5 from 2,190 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 9.6 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,817 83%
4 star123 6%
3 star40 2%
2 star36 2%
1 star174 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 215informative staff 114new car purchase 84no pressure sales 42leasing experience 15easy purchase 13no upselling 9honest salesperson 8no haggling 6video of the car 3

Buying From Capitol Subaru

Capitol Subaru sells new Subaru vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address920 Capitol Expressway Auto Mall, San Jose, CA 95136
Phone408-723-9500
Websitecapitolsubarusj.com
Listed featuresService department, Sells used vehicles, Credit cards, Debit cards, Phone pay
TypeSubaru dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
Sunday9 AM to 8 PM

Common Questions

Is Capitol Subaru a good dealer?
Capitol Subaru earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 2,190 public reviews averaging 4.5 stars, with 9.6 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Capitol Subaru inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in San Jose. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Capitol Subaru open on Sunday?
Its listed Sunday hours are 9 AM to 8 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in San Jose, CA. Found a car here? Book a pre purchase inspection in San Jose, CA before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Capitol Subaru before you sign.

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Inspect a car at Capitol Subaru

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500