PPI AutoPowered by Supercanic951-267-8500
Dealers / Rochester, NY / Mercedes-Benz of Rochester
Mercedes-Benz dealerRochester, NY
A

Mercedes-Benz of Rochester

Buyer's Guide grade A · 2,325 public reviews · September 2026

Mercedes-Benz of Rochester earns an A. 2,325 public reviews average 4.7 stars and 5.3 percent are one or two stars. That ranks it above 76 percent of graded dealers around Rochester.

At a glance

  • Past buyers are close to unanimous. Few complaints across a long record.
  • Complaint share 5.3 percent, lower than the 9.8 percent typical near Rochester
  • Reviewers mention courteous staff most, in 138 reviews
  • Closed Sundays · Mercedes-Benz dealer

Why It Got an A

The star average is 4.7 from 2,325 public reviews. After the grade pulls it toward the national average, it counts as 4.69. 5.3 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.

How the Stars Break Down

5 star2,067 89%
4 star109 5%
3 star26 1%
2 star24 1%
1 star99 4%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 138car buying experience 72smooth process 70loaner car 42leasing 27car cleaning 24wait time 21no pressure sales 16honest staff 10tire repair 6

Buying From Mercedes-Benz of Rochester

Mercedes-Benz of Rochester sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address4296 W Henrietta Rd, Rochester, NY 14623
Phone585-598-9351
Websitemercedesbenzrochester.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeMercedes-Benz dealer

Hours

Monday7.30 AM to 7 PM
Tuesday7.30 AM to 7 PM
Wednesday7.30 AM to 6 PM
Thursday7.30 AM to 7 PM
Friday7.30 AM to 6 PM
Saturday8 AM to 5 PM
SundayClosed

Common Questions

Is Mercedes-Benz of Rochester a good dealer?
Mercedes-Benz of Rochester earns an A in the PPI Auto Buyer's Guide. Past buyers are close to unanimous. Few complaints across a long record. The grade reads 2,325 public reviews averaging 4.7 stars, with 5.3 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Mercedes-Benz of Rochester inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Rochester. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Mercedes-Benz of Rochester open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Rochester, NY. Found a car here? Book a pre purchase inspection in Rochester, NY before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Mercedes-Benz of Rochester before you sign.

951-267-8500Call now

Inspect a car at Mercedes-Benz of Rochester

Send the car details and we will call you back.

Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500