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Dealers / Rochester, NY / iCarsUSA
Used car dealerRochester, NY
B

iCarsUSA

Buyer's Guide grade B · 178 public reviews · September 2026

iCarsUSA earns a B. 178 public reviews average 4.5 stars and 9.6 percent are one or two stars. That ranks it above 51 percent of graded dealers around Rochester.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9.6 percent, level with the 9.8 percent typical near Rochester
  • Reviewers mention credit most, in 14 reviews
  • Closed Sundays · Used car dealer

Why It Got a B

The star average is 4.5 from 178 public reviews. After the grade pulls it toward the national average, it counts as 4.47. 9.6 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star148 83%
4 star10 6%
3 star3 2%
2 star0 0%
1 star17 10%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

credit 14warranty 8first time buyer 8polite staff 6truck 6easy process 4car buying experience 4smooth car 2vehicle selection 2car purchase 2

Reviews here bring up warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From iCarsUSA

iCarsUSA is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address1132 W Ridge Rd, Rochester, NY 14615
Phone585-625-6565
Websiteicarsusa.com
Listed featuresBuys vehicles, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay
TypeUsed car dealer

Hours

Monday9 AM to 6 PM
Tuesday9 AM to 6 PM
Wednesday9 AM to 6 PM
Thursday9 AM to 6 PM
Friday9 AM to 6 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is iCarsUSA a good dealer?
iCarsUSA earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 178 public reviews averaging 4.5 stars, with 9.6 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at iCarsUSA inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Rochester. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is iCarsUSA open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Rochester, NY. Found a car here? Book a pre purchase inspection in Rochester, NY before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at iCarsUSA before you sign.

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Inspect a car at iCarsUSA

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500