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Dealers / Richmond, VA / Moore Cadillac Richmond
Cadillac dealerGlen Allen, VA
B

Moore Cadillac Richmond

Buyer's Guide grade B · 1,209 public reviews · September 2026

Moore Cadillac Richmond earns a B. 1,209 public reviews average 4.4 stars and 12.4 percent are one or two stars. That ranks it above 39 percent of graded dealers around Richmond.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 12.4 percent, higher than the 9.6 percent typical near Richmond
  • Reviewers mention loaner car most, in 22 reviews
  • Closed Sundays · Cadillac dealer

Why It Got a B

The star average is 4.4 from 1,209 public reviews. After the grade pulls it toward the national average, it counts as 4.39. 12.4 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star930 77%
4 star90 7%
3 star39 3%
2 star31 3%
1 star119 10%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

loaner car 22appointment scheduling 20car inspection 14warranty work 10parts availability 8cadillac srx 7michael jordan 7complimentary car wash 2video inspection 2airbag replacement 2

Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Moore Cadillac Richmond

Moore Cadillac Richmond sells new Cadillac vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address4190 Dominion Blvd, Glen Allen, VA 23060
Phone804-346-4000
Websitemoorerichmondcadillac.com
Listed featuresOil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
TypeCadillac dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Moore Cadillac Richmond a good dealer?
Moore Cadillac Richmond earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,209 public reviews averaging 4.4 stars, with 12.4 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Moore Cadillac Richmond inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Glen Allen. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Moore Cadillac Richmond open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Richmond, VA. Found a car here? Book a pre purchase inspection in Richmond, VA before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500