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Dealers / Reno, NV / Mercedes-Benz of Reno
Mercedes-Benz dealerReno, NV
C

Mercedes-Benz of Reno

Buyer's Guide grade C · 1,696 public reviews · September 2026

Mercedes-Benz of Reno earns a C. 1,696 public reviews average 4.3 stars and 15.7 percent are one or two stars. That ranks it above 36 percent of graded dealers around Reno.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 15.7 percent, higher than the 10.9 percent typical near Reno
  • Reviewers mention accommodating staff most, in 65 reviews
  • Open Sundays · Mercedes-Benz dealer

Why It Got a C

The star average is 4.3 from 1,696 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 15.7 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star1,240 73%
4 star125 7%
3 star64 4%
2 star53 3%
1 star214 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

accommodating staff 65loaner car 46wait time 38easy process 33appointment scheduling 31no pressure sales 19oil change 18tire rotation 8used vehicle purchase 7battery replacement 4

Buying From Mercedes-Benz of Reno

Mercedes-Benz of Reno sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address11500 S Virginia St, Reno, NV 89511
Phone775-260-4602
Websitembofreno.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards
TypeMercedes-Benz dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
Sunday10 AM to 5 PM

Common Questions

Is Mercedes-Benz of Reno a good dealer?
Mercedes-Benz of Reno earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 1,696 public reviews averaging 4.3 stars, with 15.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Mercedes-Benz of Reno inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Reno. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Mercedes-Benz of Reno open on Sunday?
Its listed Sunday hours are 10 AM to 5 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Reno, NV. Found a car here? Book a pre purchase inspection in Reno, NV before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500