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Dealers / Madison, WI / Russ Darrow Chrysler Dodge Jeep RAM of Madison
Used car dealerMadison, WI
B

Russ Darrow Chrysler Dodge Jeep RAM of Madison

Buyer's Guide grade B · 2,830 public reviews · September 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison earns a B. 2,830 public reviews average 4.6 stars and 8 percent are one or two stars. That ranks it above 55 percent of graded dealers around Madison.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 8 percent, level with the 8.3 percent typical near Madison
  • Reviewers mention courteous staff most, in 74 reviews
  • Closed Sundays · Used car dealer

Why It Got a B

The star average is 4.6 from 2,830 public reviews. After the grade pulls it toward the national average, it counts as 4.59. 8 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6. How the grade works.

How the Stars Break Down

5 star2,299 81%
4 star233 8%
3 star72 3%
2 star46 2%
1 star180 6%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 74financing 69oil change 63car wash 56easy process 26wait time 18attention to detail 17tire rotation 17jeep 15no pressure sales 13

Buying From Russ Darrow Chrysler Dodge Jeep RAM of Madison

Russ Darrow Chrysler Dodge Jeep RAM of Madison is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address3502 Lancaster Dr, Madison, WI 53718
Phone608-688-6352
Websiterussdarrowchryslerjeep.com
Listed featuresRentals, Car wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery, Veteran owned, Women owned
TypeUsed car dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is Russ Darrow Chrysler Dodge Jeep RAM of Madison a good dealer?
Russ Darrow Chrysler Dodge Jeep RAM of Madison earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 2,830 public reviews averaging 4.6 stars, with 8 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Russ Darrow Chrysler Dodge Jeep RAM of Madison inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Madison. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Russ Darrow Chrysler Dodge Jeep RAM of Madison open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

AByrider Madisonunder a mileBEast Madison Toyotaunder a mileAZimbrick Nissanunder a mileAZimbrick Buick GMC Eastsideunder a mileBDon Miller Subaru West Pre-Owned Center11.4 miles

Buyers Also Look At

BDon Miller Dodge Chrysler Jeep Ram FIATMadisonBRuss Darrow Mazda of MadisonMadisonBRuss Darrow Kia of MadisonMadisonBEast Madison ToyotaMadison

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Madison, WI. Found a car here? Book a pre purchase inspection in Madison, WI before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Russ Darrow Chrysler Dodge Jeep RAM of Madison before you sign.

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Inspect a car at Russ Darrow Chrysler Dodge Jeep RAM of Madison

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500