Used car dealerCarmel, IN

CarMax

Buyer's Guide grade B · 2,398 public reviews · September 2026

CarMax earns a B. 2,398 public reviews average 4.3 stars and 13.3 percent are one or two stars. That ranks it above 45 percent of graded dealers around Indianapolis.

At a glance

Mostly happy buyers, with a small share of complaints.
Complaint share 13.3 percent, level with the 13.2 percent typical near Indianapolis
Reviewers mention easy process most, in 113 reviews
Closed Sundays · Used car dealer

Why It Got a B

The star average is 4.3 from 2,398 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 13.3 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,666 69%

4 star275 11%

3 star137 6%

2 star77 3%

1 star243 10%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

easy process 113test drive 89car appraisal 60wait time 37no pressure sales 34online offer 26vehicle transfer 13loaner car 10painless process 9no haggling 9

Buying From CarMax

CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address	9750 Gray Rd, Carmel, IN 46280
Phone	317-574-9336
Website	carmax.com
Listed features	Buys vehicles, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Delivery
Type	Used car dealer

Hours

Monday	10 AM to 9 PM
Tuesday	10 AM to 9 PM
Wednesday	10 AM to 9 PM
Thursday	10 AM to 9 PM
Friday	10 AM to 9 PM
Saturday	9 AM to 9 PM
Sunday	Closed

Common Questions

Is CarMax a good dealer?

CarMax earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 2,398 public reviews averaging 4.3 stars, with 13.3 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.

Can I get a car at CarMax inspected before I buy?

Yes. PPI Auto sends an inspector to the car on the lot in Carmel. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.

How is the grade worked out?

It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.

Is CarMax open on Sunday?

Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

BTom O'Brien Chrysler Jeep Dodge Ram - Indianapolisunder a mile BTom Wood Volvo Carsunder a mile BLand Rover Indianapolisunder a mile AJaguar Indianapolisunder a mile BCargo Kings7.2 miles BPrestige Auto Sales Inc17.8 miles

Buyers Also Look At

ADriveTime Used CarsIndianapolis BAutoGiant USAIndianapolis ACarplex Indy WestIndianapolis

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Indianapolis, IN. Found a car here? Book a pre purchase inspection in Indianapolis, IN before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at CarMax before you sign.

951-267-8500 Call now

Inspect a car at CarMax

Send the car details and we will call you back.

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500