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Dealers / El Paso, TX / Casa Ford
Ford dealerEl Paso, TX
B

Casa Ford

Buyer's Guide grade B · 8,175 public reviews · September 2026

Casa Ford earns a B. 8,175 public reviews average 4.5 stars and 9.5 percent are one or two stars. That ranks it above 69 percent of graded dealers around El Paso.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9.5 percent, lower than the 13.1 percent typical near El Paso
  • Reviewers mention courteous staff most, in 224 reviews
  • Closed Sundays · Ford dealer

Why It Got a B

The star average is 4.5 from 8,175 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 9.5 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star6,830 84%
4 star415 5%
3 star155 2%
2 star143 2%
1 star632 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 224wait time 85scheduling 52extended warranty 30timely repairs 25tire rotation 24truck repair 23truck selection 18parts ordering 17loaner vehicle 9

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Casa Ford

Casa Ford sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address5815 Montana Ave, El Paso, TX 79925
Phone915-800-3043
Websitecasaford.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeFord dealer

Hours

Monday8.30 AM to 9 PM
Tuesday8.30 AM to 9 PM
Wednesday8.30 AM to 9 PM
Thursday8.30 AM to 9 PM
Friday8.30 AM to 9 PM
Saturday8.30 AM to 9 PM
SundayClosed

Common Questions

Is Casa Ford a good dealer?
Casa Ford earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 8,175 public reviews averaging 4.5 stars, with 9.5 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Casa Ford inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in El Paso. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Casa Ford open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in El Paso, TX. Found a car here? Book a pre purchase inspection in El Paso, TX before you sign.

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We check the car at Casa Ford before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500