Used car dealerColumbus, OH

CarMax

Buyer's Guide grade B · 1,415 public reviews · September 2026

CarMax earns a B. 1,415 public reviews average 4.4 stars and 11.7 percent are one or two stars. That ranks it above 49 percent of graded dealers around Columbus.

At a glance

Mostly happy buyers, with a small share of complaints.
Complaint share 11.7 percent, level with the 11.9 percent typical near Columbus
Reviewers mention quick process most, in 61 reviews
Open Sundays · Used car dealer

Why It Got a B

The star average is 4.4 from 1,415 public reviews. After the grade pulls it toward the national average, it counts as 4.39. 11.7 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,029 73%

4 star152 11%

3 star68 5%

2 star43 3%

1 star123 9%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

quick process 61test drive 55appraisal 35courteous staff 35inspection 26fair offer 24wait time 15no pressure sales 15online quote 13online estimate 6

Buying From CarMax

CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address	2700 Farmers Dr, Columbus, OH 43235
Phone	614-799-8077
Website	carmax.com
Listed features	Buys vehicles, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Delivery
Type	Used car dealer

Hours

Monday	10 AM to 9 PM
Tuesday	10 AM to 9 PM
Wednesday	10 AM to 9 PM
Thursday	10 AM to 9 PM
Friday	10 AM to 9 PM
Saturday	9 AM to 9 PM
Sunday	12 PM to 7 PM

Common Questions

Is CarMax a good dealer?

CarMax earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,415 public reviews averaging 4.4 stars, with 11.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.

Can I get a car at CarMax inspected before I buy?

Yes. PPI Auto sends an inspector to the car on the lot in Columbus. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.

How is the grade worked out?

It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.

Is CarMax open on Sunday?

Its listed Sunday hours are 12 PM to 7 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

AAuto Boutique Buying Centerunder a mile BRicart Buick GMCunder a mile AByers Subaru Dublinunder a mile AINFINITI of Columbusunder a mile BTansky Sawmill Toyotaunder a mile BExpress Auto Sales III15.1 miles

Buyers Also Look At

ADriveTime Used CarsColumbus CColumbus Luxury Cars LLCColumbus AAuto CenterColumbus BColumbus Auto Resale HilliardColumbus

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Columbus, OH. Found a car here? Book a pre purchase inspection in Columbus, OH before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at CarMax before you sign.

951-267-8500 Call now

Inspect a car at CarMax

Send the car details and we will call you back.

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500