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Dealers / Cleveland, OH / Serpentini Chevrolet of Westlake
Chevrolet dealerWestlake, OH
C

Serpentini Chevrolet of Westlake

Buyer's Guide grade C · 2,743 public reviews · September 2026

Serpentini Chevrolet of Westlake earns a C. 2,743 public reviews average 4.2 stars and 17.5 percent are one or two stars. That ranks it above 30 percent of graded dealers around Cleveland.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 17.5 percent, higher than the 11.1 percent typical near Cleveland
  • Reviewers mention used car purchase most, in 23 reviews
  • Closed Sundays · Chevrolet dealer

Why It Got a C

The star average is 4.2 from 2,743 public reviews. After the grade pulls it toward the national average, it counts as 4.20. 17.5 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star2,086 76%
4 star120 4%
3 star58 2%
2 star82 3%
1 star397 14%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

used car purchase 23warranty coverage 20welcoming atmosphere 19bait and switch 11loaner car 11online pricing 10used truck 6discounts 5honest salesperson 4approval process 4

Reviews here bring up warranty coverage, bait and switch. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Serpentini Chevrolet of Westlake

Serpentini Chevrolet of Westlake sells new Chevrolet vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address25100 Detroit Rd, Westlake, OH 44145
Phone440-290-4489
Websiteserpentiniwestlake.com
Listed featuresSells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeChevrolet dealer

Hours

Monday9 AM to 9 PM
Tuesday9 AM to 9 PM
Wednesday9 AM to 9 PM
Thursday9 AM to 9 PM
Friday9 AM to 6 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Serpentini Chevrolet of Westlake a good dealer?
Serpentini Chevrolet of Westlake earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 2,743 public reviews averaging 4.2 stars, with 17.5 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Serpentini Chevrolet of Westlake inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Westlake. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Serpentini Chevrolet of Westlake open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Cleveland, OH. Found a car here? Book a pre purchase inspection in Cleveland, OH before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500