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Dealers / Charlotte, NC / Genesis of Charlotte
Genesis dealerCharlotte, NC
B

Genesis of Charlotte

Buyer's Guide grade B · 1,480 public reviews · September 2026

Genesis of Charlotte earns a B. 1,480 public reviews average 4.6 stars and 9 percent are one or two stars. That ranks it above 60 percent of graded dealers around Charlotte.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9 percent, lower than the 10 percent typical near Charlotte
  • Reviewers mention gv70 most, in 198 reviews
  • Closed Sundays · Genesis dealer

Why It Got a B

The star average is 4.6 from 1,480 public reviews. After the grade pulls it toward the national average, it counts as 4.59. 9 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,265 85%
4 star57 4%
3 star24 2%
2 star22 1%
1 star112 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

gv70 198informative staff 85car buying experience 76loaner car 42oil change 23timely updates 18wait time 11no pressure sales 8new car purchase 8car detailing 4

Buying From Genesis of Charlotte

Genesis of Charlotte sells new Genesis vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address2500 Crownpoint Executive Dr, Charlotte, NC 28227
Phone980-224-4781
Websitegenesisofcharlotte.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeGenesis dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 7 PM
SundayClosed

Common Questions

Is Genesis of Charlotte a good dealer?
Genesis of Charlotte earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,480 public reviews averaging 4.6 stars, with 9 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Genesis of Charlotte inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Charlotte. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Genesis of Charlotte open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Charlotte, NC. Found a car here? Book a pre purchase inspection in Charlotte, NC before you sign.

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We check the car at Genesis of Charlotte before you sign.

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Inspect a car at Genesis of Charlotte

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500