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Dealers / Buffalo, NY / Cappellino Buick-GMC
Buick dealerAmherst, NY
B

Cappellino Buick-GMC

Buyer's Guide grade B · 1,348 public reviews · September 2026

Cappellino Buick-GMC earns a B. 1,348 public reviews average 4.5 stars and 9.6 percent are one or two stars. That ranks it above 54 percent of graded dealers around Buffalo.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9.6 percent, lower than the 10.8 percent typical near Buffalo
  • Reviewers mention leasing most, in 91 reviews
  • Closed Sundays · Buick dealer

Why It Got a B

The star average is 4.5 from 1,348 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 9.6 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,115 83%
4 star72 5%
3 star31 2%
2 star31 2%
1 star99 7%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

leasing 91car buying experience 67courteous staff 56smooth process 30wait time 28vehicle selection 26oil change 22buick encore gx 19no pressure sales 17loaner car 9

Buying From Cappellino Buick-GMC

Cappellino Buick-GMC sells new Buick vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address5411 Transit Rd, Amherst, NY 14221
Phone716-650-4913
Websitecappellinobuickgmc.com
Listed featuresOil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay
TypeBuick dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 6 PM
Thursday9 AM to 7 PM
Friday9 AM to 6 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is Cappellino Buick-GMC a good dealer?
Cappellino Buick-GMC earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,348 public reviews averaging 4.5 stars, with 9.6 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Cappellino Buick-GMC inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Amherst. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Cappellino Buick-GMC open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Buffalo, NY. Found a car here? Book a pre purchase inspection in Buffalo, NY before you sign.

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We check the car at Cappellino Buick-GMC before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500