Used car dealerWestborough, MA

CarMax

Buyer's Guide grade C · 1,235 public reviews · September 2026

CarMax earns a C. 1,235 public reviews average 4.2 stars and 16.8 percent are one or two stars. That ranks it above 15 percent of graded dealers around Worcester.

At a glance

Mixed. Many buyers were happy, but a real share were not.
Complaint share 16.8 percent, higher than the 8.8 percent typical near Worcester
Reviewers mention easy process most, in 76 reviews
Open Sundays · Used car dealer

Why It Got a C

The star average is 4.2 from 1,235 public reviews. After the grade pulls it toward the national average, it counts as 4.20. 16.8 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star841 68%

4 star129 10%

3 star58 5%

2 star53 4%

1 star154 12%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

easy process 76appraisal 38no haggling 31inspection 29efficient staff 23car shipping 17wait time 14appointment scheduling 12no hassle 9loaner car 5

Buying From CarMax

CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address	170 Turnpike Rd, Westborough, MA 01581
Phone	508-870-7251
Website	carmax.com
Listed features	Buys vehicles, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
Type	Used car dealer

Hours

Monday	10 AM to 9 PM
Tuesday	10 AM to 9 PM
Wednesday	10 AM to 9 PM
Thursday	10 AM to 9 PM
Friday	10 AM to 9 PM
Saturday	9 AM to 9 PM
Sunday	12 PM to 7 PM

Common Questions

Is CarMax a good dealer?

CarMax earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 1,235 public reviews averaging 4.2 stars, with 16.8 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.

Can I get a car at CarMax inspected before I buy?

Yes. PPI Auto sends an inspector to the car on the lot in Westborough. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.

How is the grade worked out?

It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.

Is CarMax open on Sunday?

Its listed Sunday hours are 12 PM to 7 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

AMcGovern GMC of Westboroughunder a mile BAUTOPEX1.0 miles AAutobahn USA Westborough1.1 miles BAlbrecht Chrysler Dodge Jeep RAM of Westboro1.2 miles CGrafton ST Auto7.5 miles CDiamond Auto Group13.8 miles

Buyers Also Look At

AAutobahn USA WestboroughWestborough BAUTOPEXWestborough

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Worcester, MA. Found a car here? Book a pre purchase inspection in Worcester, MA before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at CarMax before you sign.

951-267-8500 Call now

Inspect a car at CarMax

Send the car details and we will call you back.

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500