PPI AutoPowered by Supercanic951-267-8500
Dealers / Wilmington, DE / Smith Volkswagen
Volkswagen dealerWilmington, DE
C

Smith Volkswagen

Buyer's Guide grade C · 897 public reviews · September 2026

Smith Volkswagen earns a C. 897 public reviews average 4.3 stars and 15 percent are one or two stars. That ranks it above 42 percent of graded dealers around Wilmington.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 15 percent, higher than the 13.1 percent typical near Wilmington
  • Reviewers mention jetta most, in 36 reviews
  • Closed Sundays · Volkswagen dealer

Why It Got a C

The star average is 4.3 from 897 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 15 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star681 76%
4 star58 6%
3 star23 3%
2 star21 2%
1 star114 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

jetta 36car buying experience 32easy process 16pleasant staff 15comfortable purchasing car 8no pressure sales 5extended warranty 4friendly employees 3smooth transaction 3loaner car 2

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Smith Volkswagen

Smith Volkswagen sells new Volkswagen vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address4304 Kirkwood Hwy, Wilmington, DE 19808
Phone302-998-0131
Websitesmithvw.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeVolkswagen dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 7 PM
Saturday9 AM to 4 PM
SundayClosed

Common Questions

Is Smith Volkswagen a good dealer?
Smith Volkswagen earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 897 public reviews averaging 4.3 stars, with 15 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Smith Volkswagen inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Wilmington. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Smith Volkswagen open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Wilmington, DE. Found a car here? Book a pre purchase inspection in Wilmington, DE before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Smith Volkswagen before you sign.

951-267-8500Call now

Inspect a car at Smith Volkswagen

Send the car details and we will call you back.

Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500