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Dealers / Virginia Beach, VA / The Auto Connection
Used car dealerNorfolk, VA
C

The Auto Connection

Buyer's Guide grade C · 1,100 public reviews · September 2026

The Auto Connection earns a C. 1,100 public reviews average 4.3 stars and 16.1 percent are one or two stars. That ranks it above 28 percent of graded dealers around Virginia Beach.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 16.1 percent, higher than the 10.7 percent typical near Virginia Beach
  • Reviewers mention understanding staff most, in 30 reviews
  • Closed Sundays · Used car dealer

Why It Got a C

The star average is 4.3 from 1,100 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 16.1 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star830 75%
4 star71 6%
3 star22 2%
2 star23 2%
1 star154 14%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

understanding staff 30vehicle selection 20car selection 20car buying experience 20low down payment 19interest rates 9informative staff 6no hassle 5engine replacement 4loaner car 2

Reviews here bring up engine replacement. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From The Auto Connection

The Auto Connection is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Its listing points to in house financing. When the lot is also the lender, get the full price, the rate and the term in writing before you talk about a payment. Buy here pay here explained.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address6401 E Virginia Beach Blvd, Norfolk, VA 23502
Phone757-228-1762
Websitetheautoconnection.com
Listed featuresOil changes, Service department, Checks, Credit cards
TypeUsed car dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is The Auto Connection a good dealer?
The Auto Connection earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 1,100 public reviews averaging 4.3 stars, with 16.1 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at The Auto Connection inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Norfolk. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is The Auto Connection open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Virginia Beach, VA. Found a car here? Book a pre purchase inspection in Virginia Beach, VA before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at The Auto Connection before you sign.

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Inspect a car at The Auto Connection

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500