CarMax
Buyer's Guide grade B · 1,396 public reviews · September 2026
CarMax earns a B. 1,396 public reviews average 4.3 stars and 13.5 percent are one or two stars. That ranks it above 51 percent of graded dealers around Spokane.
At a glance
- Mostly happy buyers, with a small share of complaints.
- Complaint share 13.5 percent, lower than the 15.2 percent typical near Spokane
- Reviewers mention test drive most, in 77 reviews
- Open Sundays · Used car dealer
Why It Got a B
The star average is 4.3 from 1,396 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 13.5 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.
How the Stars Break Down
What Reviewers Talk About
The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.
Buying From CarMax
CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.
Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.
Dealer Details
| Address | 7814 E Sprague Ave, Spokane Valley, WA 99212 |
|---|---|
| Phone | 844-244-7759 |
| Website | carmax.com |
| Listed features | Buys vehicles, Service department, Sells used vehicles, Credit cards, Debit cards, Delivery |
| Type | Used car dealer |
Hours
| Monday | 10 AM to 9 PM |
|---|---|
| Tuesday | 10 AM to 9 PM |
| Wednesday | 10 AM to 9 PM |
| Thursday | 10 AM to 9 PM |
| Friday | 10 AM to 9 PM |
| Saturday | 9 AM to 9 PM |
| Sunday | 11 AM to 7 PM |
Common Questions
Is CarMax a good dealer?
Can I get a car at CarMax inspected before I buy?
How is the grade worked out?
Is CarMax open on Sunday?
Other Graded Dealers Nearby
Buyers Also Look At
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The grade covers the dealer. We check the car.
122 points, a full scan and a road test, on the lot, same day report.