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Dealers / San Jose, CA / Capitol Ford
Ford dealerSan Jose, CA
C

Capitol Ford

Buyer's Guide grade C · 1,381 public reviews · September 2026

Capitol Ford earns a C. 1,381 public reviews average 4.2 stars and 18.8 percent are one or two stars. That ranks it above 28 percent of graded dealers around San Jose.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 18.8 percent, higher than the 12.8 percent typical near San Jose
  • Reviewers mention truck selection most, in 99 reviews
  • Open Sundays · Ford dealer

Why It Got a C

The star average is 4.2 from 1,381 public reviews. After the grade pulls it toward the national average, it counts as 4.20. 18.8 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star990 72%
4 star88 6%
3 star43 3%
2 star48 3%
1 star212 15%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

truck selection 99respectful staff 35new car purchase 27used car purchase 12extended warranty 12painless process 8ford fusion energi 82020 explorer 5loaner vehicle 3no hassles 2

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Capitol Ford

Capitol Ford sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address919 Capitol Expressway Auto Mall, San Jose, CA 95136
Phone408-265-6000
Websitecapitolford.com
Listed featuresService department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
TypeFord dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
Sunday10 AM to 7 PM

Common Questions

Is Capitol Ford a good dealer?
Capitol Ford earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 1,381 public reviews averaging 4.2 stars, with 18.8 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Capitol Ford inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in San Jose. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Capitol Ford open on Sunday?
Its listed Sunday hours are 10 AM to 7 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in San Jose, CA. Found a car here? Book a pre purchase inspection in San Jose, CA before you sign.

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We check the car at Capitol Ford before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500