Capitol Ford
Buyer's Guide grade C · 1,381 public reviews · September 2026
Capitol Ford earns a C. 1,381 public reviews average 4.2 stars and 18.8 percent are one or two stars. That ranks it above 28 percent of graded dealers around San Jose.
At a glance
- Mixed. Many buyers were happy, but a real share were not.
- Complaint share 18.8 percent, higher than the 12.8 percent typical near San Jose
- Reviewers mention truck selection most, in 99 reviews
- Open Sundays · Ford dealer
Why It Got a C
The star average is 4.2 from 1,381 public reviews. After the grade pulls it toward the national average, it counts as 4.20. 18.8 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.
How the Stars Break Down
What Reviewers Talk About
The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.
Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.
Buying From Capitol Ford
Capitol Ford sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.
Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.
Dealer Details
| Address | 919 Capitol Expressway Auto Mall, San Jose, CA 95136 |
|---|---|
| Phone | 408-265-6000 |
| Website | capitolford.com |
| Listed features | Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery |
| Type | Ford dealer |
Hours
| Monday | 9 AM to 8 PM |
|---|---|
| Tuesday | 9 AM to 8 PM |
| Wednesday | 9 AM to 8 PM |
| Thursday | 9 AM to 8 PM |
| Friday | 9 AM to 8 PM |
| Saturday | 9 AM to 8 PM |
| Sunday | 10 AM to 7 PM |
Common Questions
Is Capitol Ford a good dealer?
Can I get a car at Capitol Ford inspected before I buy?
How is the grade worked out?
Is Capitol Ford open on Sunday?
Other Graded Dealers Nearby
Buyers Also Look At
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122 points, a full scan and a road test, on the lot, same day report.