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Used car dealerWest Valley City, UT
C

Prime Auto

Buyer's Guide grade C · 177 public reviews · September 2026

Prime Auto earns a C. 177 public reviews average 4.0 stars and 22 percent are one or two stars. That ranks it above 17 percent of graded dealers around Salt Lake City.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 22 percent, higher than the 10.7 percent typical near Salt Lake City
  • Reviewers mention car quality most, in 7 reviews
  • Closed Sundays · Used car dealer

Why It Got a C

The star average is 4.0 from 177 public reviews. After the grade pulls it toward the national average, it counts as 4.03. 22 percent of reviews are one or two stars. To reach a B it would need an adjusted rating of 4.2 and a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star124 70%
4 star6 3%
3 star8 5%
2 star4 2%
1 star35 20%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car quality 7kind staff 5ease of payment 4car selection 4lemon cars 2honest dealer 2salvage title 2customer treatment 2ease of use 2few requirements 2

Reviews here bring up lemon cars, salvage title. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Prime Auto

Prime Auto is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address3780 S Redwood Rd, West Valley City, UT 84119
Phone801-654-0797
Websiteprimeautoutah.com
Listed featuresSells used vehicles, Credit cards, Debit cards, Phone pay
TypeUsed car dealer

Hours

Monday9.30 AM to 6.30 PM
Tuesday9.30 AM to 6.30 PM
Wednesday9.30 AM to 6.30 PM
Thursday9.30 AM to 6.30 PM
Friday9.30 AM to 6.30 PM
Saturday10 AM to 5 PM
SundayClosed

Common Questions

Is Prime Auto a good dealer?
Prime Auto earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 177 public reviews averaging 4.0 stars, with 22 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Prime Auto inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in West Valley City. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Prime Auto open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Salt Lake City, UT. Found a car here? Book a pre purchase inspection in Salt Lake City, UT before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500