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Dealers / Rochester, NY / West Herr Subaru of Rochester
Subaru dealerRochester, NY
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West Herr Subaru of Rochester

Buyer's Guide grade A · 1,901 public reviews · September 2026

West Herr Subaru of Rochester earns an A. 1,901 public reviews average 4.8 stars and 3 percent are one or two stars. That ranks it above 90 percent of graded dealers around Rochester.

At a glance

  • Past buyers are close to unanimous. Few complaints across a long record.
  • Complaint share 3 percent, lower than the 9.8 percent typical near Rochester
  • Reviewers mention kind staff most, in 141 reviews
  • Closed Sundays · Subaru dealer

Why It Got an A

The star average is 4.8 from 1,901 public reviews. After the grade pulls it toward the national average, it counts as 4.79. 3 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.

How the Stars Break Down

5 star1,762 93%
4 star65 3%
3 star17 1%
2 star6 0%
1 star51 3%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

kind staff 141new car purchase 43inspection 33waiting area 27no pressure sales 26loaner car 21tire rotation 17appointment scheduling 17leasing process 14new location 7

Buying From West Herr Subaru of Rochester

West Herr Subaru of Rochester sells new Subaru vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address4400 W Ridge Rd, Rochester, NY 14626
Phone585-684-3013
Websitesubarurochester.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeSubaru dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 6 PM
Thursday9 AM to 7 PM
Friday9 AM to 6 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is West Herr Subaru of Rochester a good dealer?
West Herr Subaru of Rochester earns an A in the PPI Auto Buyer's Guide. Past buyers are close to unanimous. Few complaints across a long record. The grade reads 1,901 public reviews averaging 4.8 stars, with 3 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at West Herr Subaru of Rochester inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Rochester. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is West Herr Subaru of Rochester open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500