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Dealers / Rochester, NY / Valley Cadillac
Cadillac dealerRochester, NY
B

Valley Cadillac

Buyer's Guide grade B · 645 public reviews · September 2026

Valley Cadillac earns a B. 645 public reviews average 4.5 stars and 11 percent are one or two stars. That ranks it above 46 percent of graded dealers around Rochester.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 11 percent, higher than the 9.8 percent typical near Rochester
  • Reviewers mention smooth process most, in 36 reviews
  • Closed Sundays · Cadillac dealer

Why It Got a B

The star average is 4.5 from 645 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 11 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star552 86%
4 star13 2%
3 star9 1%
2 star12 2%
1 star59 9%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

smooth process 36xt4 29leasing process 27used car purchase 6easy car purchase 4car detailing 3out of state purchase 2airport pickup 2no upselling 2no haggling 2

Buying From Valley Cadillac

Valley Cadillac sells new Cadillac vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address3100 S Winton Rd, Rochester, NY 14623
Phone585-505-6772
Websitevalleycadillac.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
TypeCadillac dealer

Hours

Monday9 AM to 6 PM
Tuesday9 AM to 6 PM
Wednesday9 AM to 6 PM
Thursday9 AM to 6 PM
Friday9 AM to 6 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is Valley Cadillac a good dealer?
Valley Cadillac earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 645 public reviews averaging 4.5 stars, with 11 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Valley Cadillac inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Rochester. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Valley Cadillac open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Rochester, NY. Found a car here? Book a pre purchase inspection in Rochester, NY before you sign.

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We check the car at Valley Cadillac before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500