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Dealers / Memphis, TN / Rivard-Royall GMC
GMC dealerMemphis, TN
B

Rivard-Royall GMC

Buyer's Guide grade B · 1,187 public reviews · September 2026

Rivard-Royall GMC earns a B. 1,187 public reviews average 4.3 stars and 14.1 percent are one or two stars. That ranks it above 59 percent of graded dealers around Memphis.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 14.1 percent, lower than the 16.5 percent typical near Memphis
  • Reviewers mention truck selection most, in 73 reviews
  • Open Sundays · GMC dealer

Why It Got a B

The star average is 4.3 from 1,187 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 14.1 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star887 75%
4 star90 8%
3 star43 4%
2 star31 3%
1 star136 11%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

truck selection 73warranty 26diagnostic check 11truck repair 6timely repairs 4oil leak 3same day appointment 2no upselling 2low mileage vehicles 2quick approval 2

Reviews here bring up warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Rivard-Royall GMC

Rivard-Royall GMC sells new GMC vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address2621 S Mendenhall Rd, Memphis, TN 38115
Phone901-881-0179
Websiterivardroyallgmc.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards
TypeGMC dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 6 PM
Sunday12 PM to 5 PM

Common Questions

Is Rivard-Royall GMC a good dealer?
Rivard-Royall GMC earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,187 public reviews averaging 4.3 stars, with 14.1 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Rivard-Royall GMC inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Memphis. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Rivard-Royall GMC open on Sunday?
Its listed Sunday hours are 12 PM to 5 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Memphis, TN. Found a car here? Book a pre purchase inspection in Memphis, TN before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500