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Dealers / Manchester, NH / Merchants Auto
Used car dealerHooksett
B

Merchants Auto

Buyer's Guide grade B · 4,584 public reviews · September 2026

Merchants Auto earns a B. 4,584 public reviews average 4.5 stars and 10.4 percent are one or two stars. That ranks it above 60 percent of graded dealers around Manchester.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 10.4 percent, lower than the 11.4 percent typical near Manchester
  • Reviewers mention car buying experience most, in 289 reviews
  • Open Sundays · Used car dealer

Why It Got a B

The star average is 4.5 from 4,584 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 10.4 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star3,861 84%
4 star170 4%
3 star76 2%
2 star83 2%
1 star394 9%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 289smooth process 241first car purchase 197kind staff 195easy process 159vehicle selection 114no pressure sales 75test drive 57nissan rogue 25extended warranty 18

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Merchants Auto

Merchants Auto is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address1278 Hooksett Rd, Hooksett 03106
Phone603-556-3947
Websitemerchantsauto.cars
Listed featuresBuys vehicles, Rentals, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeUsed car dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 5 PM
Sunday10 AM to 4 PM

Common Questions

Is Merchants Auto a good dealer?
Merchants Auto earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 4,584 public reviews averaging 4.5 stars, with 10.4 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Merchants Auto inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Hooksett. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Merchants Auto open on Sunday?
Its listed Sunday hours are 10 AM to 4 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Manchester, NH. Found a car here? Book a pre purchase inspection in Manchester, NH before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Merchants Auto before you sign.

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Inspect a car at Merchants Auto

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500