James Motor Company Mercedes-Benz
Buyer's Guide grade A · 1,428 public reviews · September 2026
James Motor Company Mercedes-Benz earns an A. 1,428 public reviews average 4.7 stars and 5.4 percent are one or two stars. That ranks it above 83 percent of graded dealers around Lexington.
At a glance
- Past buyers are close to unanimous. Few complaints across a long record.
- Complaint share 5.4 percent, lower than the 11 percent typical near Lexington
- Reviewers mention car buying experience most, in 77 reviews
- Closed Sundays · Mercedes-Benz dealer
Why It Got an A
The star average is 4.7 from 1,428 public reviews. After the grade pulls it toward the national average, it counts as 4.69. 5.4 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.
How the Stars Break Down
What Reviewers Talk About
The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.
Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.
Buying From James Motor Company Mercedes-Benz
James Motor Company Mercedes-Benz sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.
Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.
Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.
Dealer Details
| Address | 2440 Richmond Rd, Lexington, KY 40502 |
|---|---|
| Phone | 859-268-1150 |
| Website | jamesmotorcompany.com |
| Listed features | Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery |
| Type | Mercedes-Benz dealer |
Hours
| Monday | 9 AM to 6 PM |
|---|---|
| Tuesday | 9 AM to 6 PM |
| Wednesday | 9 AM to 6 PM |
| Thursday | 9 AM to 6 PM |
| Friday | 9 AM to 6 PM |
| Saturday | 9 AM to 5 PM |
| Sunday | Closed |
Common Questions
Is James Motor Company Mercedes-Benz a good dealer?
Can I get a car at James Motor Company Mercedes-Benz inspected before I buy?
How is the grade worked out?
Is James Motor Company Mercedes-Benz open on Sunday?
Other Graded Dealers Nearby
Buyers Also Look At
Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Lexington, KY. Found a car here? Book a pre purchase inspection in Lexington, KY before you sign.
Inspect it on the lot
We check the car at James Motor Company Mercedes-Benz before you sign.
951-267-8500Call nowInspect a car at James Motor Company Mercedes-Benz
Send the car details and we will call you back.
The grade covers the dealer. We check the car.
122 points, a full scan and a road test, on the lot, same day report.