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Dealers / Kansas City, MO / Metro Ford, Inc.
Ford dealerIndependence, MO
B

Metro Ford, Inc.

Buyer's Guide grade B · 1,436 public reviews · September 2026

Metro Ford, Inc. earns a B. 1,436 public reviews average 4.4 stars and 13.3 percent are one or two stars. That ranks it above 50 percent of graded dealers around Kansas City.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 13.3 percent, higher than the 12.7 percent typical near Kansas City
  • Reviewers mention new truck most, in 88 reviews
  • Closed Sundays · Ford dealer

Why It Got a B

The star average is 4.4 from 1,436 public reviews. After the grade pulls it toward the national average, it counts as 4.39. 13.3 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,096 76%
4 star98 7%
3 star51 4%
2 star47 3%
1 star144 10%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

new truck 88wait time 31new car purchase 20vehicle maintenance 14tire rotation 14ford fusion 11extended warranty 7auto tire replacement 4key fob battery replacement 2transmission repair 2

Reviews here bring up extended warranty, transmission repair. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Metro Ford, Inc.

Metro Ford, Inc. sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address2860 S Noland Rd, Independence, MO 64055
Phone816-254-9800
Websitemetrofordindependence.com
Listed featuresOil changes, Service department, Credit cards, Debit cards, Phone pay, Delivery
TypeFord dealer

Hours

Monday8.30 AM to 6 PM
Tuesday8.30 AM to 6 PM
Wednesday8.30 AM to 6 PM
Thursday8.30 AM to 6 PM
Friday8.30 AM to 6 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Metro Ford, Inc. a good dealer?
Metro Ford, Inc. earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,436 public reviews averaging 4.4 stars, with 13.3 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Metro Ford, Inc. inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Independence. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Metro Ford, Inc. open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Kansas City, MO. Found a car here? Book a pre purchase inspection in Kansas City, MO before you sign.

Buying from this lot?

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We check the car at Metro Ford, Inc. before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500