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Dealers / Indianapolis, IN / Tom Wood Volkswagen
Volkswagen dealerIndianapolis, IN
B

Tom Wood Volkswagen

Buyer's Guide grade B · 3,692 public reviews · September 2026

Tom Wood Volkswagen earns a B. 3,692 public reviews average 4.5 stars and 11 percent are one or two stars. That ranks it above 62 percent of graded dealers around Indianapolis.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 11 percent, lower than the 13.2 percent typical near Indianapolis
  • Reviewers mention kind staff most, in 142 reviews
  • Closed Sundays · Volkswagen dealer

Why It Got a B

The star average is 4.5 from 3,692 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 11 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star2,903 79%
4 star273 7%
3 star111 3%
2 star115 3%
1 star290 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

kind staff 142oil change 78wait time 67loaner car 29new vehicle purchase 29no pressure sales 23battery replacement 10massage chairs 8tire repair 6no upselling 5

Buying From Tom Wood Volkswagen

Tom Wood Volkswagen sells new Volkswagen vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address4545 E 96th St, Indianapolis, IN 46240
Phone317-705-7000
Websitetomwoodvolkswagen.com
Listed featuresRentals, Car wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery, Veteran owned
TypeVolkswagen dealer

Hours

Monday9 AM to 6 PM
Tuesday9 AM to 6 PM
Wednesday9 AM to 6 PM
Thursday9 AM to 6 PM
Friday9 AM to 6 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Tom Wood Volkswagen a good dealer?
Tom Wood Volkswagen earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 3,692 public reviews averaging 4.5 stars, with 11 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Tom Wood Volkswagen inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Indianapolis. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Tom Wood Volkswagen open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

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Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Indianapolis, IN. Found a car here? Book a pre purchase inspection in Indianapolis, IN before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500