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Dealers / Honolulu, HI / Mercedes-Benz of Honolulu
Mercedes-Benz dealerHonolulu
B

Mercedes-Benz of Honolulu

Buyer's Guide grade B · 999 public reviews · September 2026

Mercedes-Benz of Honolulu earns a B. 999 public reviews average 4.6 stars and 9.3 percent are one or two stars. That ranks it above 65 percent of graded dealers around Honolulu.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9.3 percent, lower than the 11.7 percent typical near Honolulu
  • Reviewers mention car buying experience most, in 41 reviews
  • Open Sundays · Mercedes-Benz dealer

Why It Got a B

The star average is 4.6 from 999 public reviews. After the grade pulls it toward the national average, it counts as 4.59. 9.3 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star849 85%
4 star38 4%
3 star19 2%
2 star19 2%
1 star74 7%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 41courteous staff 39lease process 32loaner car 14no pressure sales 6safety check 5battery replacement 2windshield replacement 2no upselling 2customer lounge 2

Buying From Mercedes-Benz of Honolulu

Mercedes-Benz of Honolulu sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address818 Kapiolani Blvd, Honolulu 96813
Phone808-592-5151
Websitemercedesbenzofhonolulu.com
Listed featuresOil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Delivery, Veteran owned
TypeMercedes-Benz dealer

Hours

Monday9 AM to 6 PM
Tuesday9 AM to 6 PM
Wednesday9 AM to 6 PM
Thursday9 AM to 6 PM
Friday9 AM to 6 PM
Saturday9 AM to 6 PM
Sunday10 AM to 5 PM

Common Questions

Is Mercedes-Benz of Honolulu a good dealer?
Mercedes-Benz of Honolulu earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 999 public reviews averaging 4.6 stars, with 9.3 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Mercedes-Benz of Honolulu inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Honolulu. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Mercedes-Benz of Honolulu open on Sunday?
Its listed Sunday hours are 10 AM to 5 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Honolulu, HI. Found a car here? Book a pre purchase inspection in Honolulu, HI before you sign.

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We check the car at Mercedes-Benz of Honolulu before you sign.

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Inspect a car at Mercedes-Benz of Honolulu

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500