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Dealers / Des Moines, IA / Volkswagen of Des Moines
Volkswagen dealerJohnston, IA
C

Volkswagen of Des Moines

Buyer's Guide grade C · 2,082 public reviews · September 2026

Volkswagen of Des Moines earns a C. 2,082 public reviews average 4.3 stars and 16.5 percent are one or two stars. That ranks it above 43 percent of graded dealers around Des Moines.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 16.5 percent, higher than the 14.3 percent typical near Des Moines
  • Reviewers mention kind staff most, in 55 reviews
  • Closed Sundays · Volkswagen dealer

Why It Got a C

The star average is 4.3 from 2,082 public reviews. After the grade pulls it toward the national average, it counts as 4.30. 16.5 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star1,549 74%
4 star129 6%
3 star61 3%
2 star66 3%
1 star277 13%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

kind staff 55oil change 40wait time 35tiguan 33loaner vehicle 30vehicle selection 22tire rotation 18used car purchase 15welcoming atmosphere 15no pressure sales 13

Buying From Volkswagen of Des Moines

Volkswagen of Des Moines sells new Volkswagen vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address5200 Merle Hay Rd, Johnston, IA 50131
Phone515-446-3579
Websitevolkswagenofdesmoines.com
Listed featuresOil changes, Service department, Credit cards, Phone pay
TypeVolkswagen dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 6 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Volkswagen of Des Moines a good dealer?
Volkswagen of Des Moines earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 2,082 public reviews averaging 4.3 stars, with 16.5 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Volkswagen of Des Moines inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Johnston. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Volkswagen of Des Moines open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Des Moines, IA. Found a car here? Book a pre purchase inspection in Des Moines, IA before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500