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Dealers / Denver, CO / CarMax
Used car dealerGolden, CO
C

CarMax

Buyer's Guide grade C · 705 public reviews · September 2026

CarMax earns a C. 705 public reviews average 4.2 stars and 15.6 percent are one or two stars. That ranks it above 26 percent of graded dealers around Denver.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 15.6 percent, higher than the 11.3 percent typical near Denver
  • Reviewers mention easy process most, in 53 reviews
  • Closed Sundays · Used car dealer

Why It Got a C

The star average is 4.2 from 705 public reviews. After the grade pulls it toward the national average, it counts as 4.20. 15.6 percent of reviews are one or two stars. To reach a B it would need a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star511 72%
4 star53 8%
3 star31 4%
2 star26 4%
1 star84 12%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

easy process 53test drive 37kind staff 35selling process 16wait time 14appointment scheduling 11extended warranty 10no haggling 10online quote 8car appraisal 8

Reviews here bring up extended warranty. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From CarMax

CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address16500 W Colfax Ave, Golden, CO 80401
Phone303-278-0152
Websitecarmax.com
Listed featuresBuys vehicles, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Delivery
TypeUsed car dealer

Hours

Monday11 AM to 8 PM
Tuesday11 AM to 8 PM
Wednesday11 AM to 8 PM
Thursday11 AM to 8 PM
Friday11 AM to 8 PM
Saturday9 AM to 7 PM
SundayClosed

Common Questions

Is CarMax a good dealer?
CarMax earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 705 public reviews averaging 4.2 stars, with 15.6 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at CarMax inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Golden. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is CarMax open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Denver, CO. Found a car here? Book a pre purchase inspection in Denver, CO before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at CarMax before you sign.

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Inspect a car at CarMax

Send the car details and we will call you back.

Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500