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Dealers / Colorado Springs, CO / Phil Long Ford of Chapel Hills
Ford dealerColorado Springs, CO
B

Phil Long Ford of Chapel Hills

Buyer's Guide grade B · 5,521 public reviews · September 2026

Phil Long Ford of Chapel Hills earns a B. 5,521 public reviews average 4.5 stars and 11.7 percent are one or two stars. That ranks it above 58 percent of graded dealers around Colorado Springs.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 11.7 percent, lower than the 12.5 percent typical near Colorado Springs
  • Reviewers mention finance department most, in 105 reviews
  • Closed Sundays · Ford dealer

Why It Got a B

The star average is 4.5 from 5,521 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 11.7 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star4,579 83%
4 star208 4%
3 star87 2%
2 star108 2%
1 star539 10%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

finance department 105wait time 68tire rotation 48truck selection 44truck repair 12alignment 11detailing 11accessories department 9second key 82021 ford f-150 lariat 5

Buying From Phil Long Ford of Chapel Hills

Phil Long Ford of Chapel Hills sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address1565 Auto Mall Loop, Colorado Springs, CO 80920
Phone719-239-5664
Websitephillongford.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
TypeFord dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 8 PM
SundayClosed

Common Questions

Is Phil Long Ford of Chapel Hills a good dealer?
Phil Long Ford of Chapel Hills earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 5,521 public reviews averaging 4.5 stars, with 11.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Phil Long Ford of Chapel Hills inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Colorado Springs. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Phil Long Ford of Chapel Hills open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

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Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Colorado Springs, CO. Found a car here? Book a pre purchase inspection in Colorado Springs, CO before you sign.

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We check the car at Phil Long Ford of Chapel Hills before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500