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Dealers / Cleveland, OH / Mercedes-Benz of Bedford
Mercedes-Benz dealerBedford, OH
B

Mercedes-Benz of Bedford

Buyer's Guide grade B · 1,663 public reviews · September 2026

Mercedes-Benz of Bedford earns a B. 1,663 public reviews average 4.5 stars and 9.7 percent are one or two stars. That ranks it above 62 percent of graded dealers around Cleveland.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 9.7 percent, lower than the 11.1 percent typical near Cleveland
  • Reviewers mention car buying experience most, in 65 reviews
  • Closed Sundays · Mercedes-Benz dealer

Why It Got a B

The star average is 4.5 from 1,663 public reviews. After the grade pulls it toward the national average, it counts as 4.49. 9.7 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,389 84%
4 star90 5%
3 star22 1%
2 star24 1%
1 star138 8%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 65leasing 50polite staff 49no pressure sales 13new car purchase 10warranty work 6loaner car 6tire repair 5battery replacement 2car reveal 2

Reviews here bring up warranty work. A topic showing up does not say which way the review went, but those are the subjects that tend to surface after a sale goes badly. Have any car from this lot checked before you sign. What review words tell you.

Buying From Mercedes-Benz of Bedford

Mercedes-Benz of Bedford sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address18122 Rockside Rd, Bedford, OH 44146
Phone440-439-0100
Websitemercedesbenzofbedford.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Phone pay, Delivery
TypeMercedes-Benz dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 6 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is Mercedes-Benz of Bedford a good dealer?
Mercedes-Benz of Bedford earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,663 public reviews averaging 4.5 stars, with 9.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Mercedes-Benz of Bedford inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Bedford. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Mercedes-Benz of Bedford open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Cleveland, OH. Found a car here? Book a pre purchase inspection in Cleveland, OH before you sign.

Buying from this lot?

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Inspect a car at Mercedes-Benz of Bedford

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500