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Dealers / Chicago, IL / Metro Ford Sales & Service, Inc.
Ford dealerChicago, IL
B

Metro Ford Sales & Service, Inc.

Buyer's Guide grade B · 1,617 public reviews · September 2026

Metro Ford Sales & Service, Inc. earns a B. 1,617 public reviews average 4.2 stars and 14.2 percent are one or two stars. That ranks it above 35 percent of graded dealers around Chicago.

At a glance

  • Mostly happy buyers, with a small share of complaints.
  • Complaint share 14.2 percent, level with the 14 percent typical near Chicago
  • Reviewers mention wait time most, in 30 reviews
  • Closed Sundays · Ford dealer

Why It Got a B

The star average is 4.2 from 1,617 public reviews. After the grade pulls it toward the national average, it counts as 4.20. 14.2 percent of reviews are one or two stars. To reach an A it would need an adjusted rating of 4.6 and a complaint share of 8 percent or less. How the grade works.

How the Stars Break Down

5 star1,109 69%
4 star218 13%
3 star60 4%
2 star36 2%
1 star194 12%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

wait time 30repair time 11ford fusion 10vehicle wash 7thorough staff 4friendly atmosphere 4airbag replacement 2clean waiting area 2straight to the point 2monthly payments 2

Buying From Metro Ford Sales & Service, Inc.

Metro Ford Sales & Service, Inc. sells new Ford vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address6455 S Western Ave, Chicago, IL 60636
Phone773-776-7600
Websitemetrofordsales.net
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery, Veteran owned
TypeFord dealer

Hours

Monday9 AM to 8 PM
Tuesday9 AM to 8 PM
Wednesday9 AM to 8 PM
Thursday9 AM to 8 PM
Friday9 AM to 8 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Metro Ford Sales & Service, Inc. a good dealer?
Metro Ford Sales & Service, Inc. earns a B in the PPI Auto Buyer's Guide. Mostly happy buyers, with a small share of complaints. The grade reads 1,617 public reviews averaging 4.2 stars, with 14.2 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Metro Ford Sales & Service, Inc. inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Chicago. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Metro Ford Sales & Service, Inc. open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Chicago, IL. Found a car here? Book a pre purchase inspection in Chicago, IL before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Metro Ford Sales & Service, Inc. before you sign.

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Inspect a car at Metro Ford Sales & Service, Inc.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500