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Dealers / Charlotte, NC / Hendrick Toyota Concord
Toyota dealerConcord, NC
A

Hendrick Toyota Concord

Buyer's Guide grade A · 12,821 public reviews · September 2026

Hendrick Toyota Concord earns an A. 12,821 public reviews average 4.8 stars and 4.4 percent are one or two stars. That ranks it above 85 percent of graded dealers around Charlotte.

At a glance

  • Past buyers are close to unanimous. Few complaints across a long record.
  • Complaint share 4.4 percent, lower than the 10 percent typical near Charlotte
  • Reviewers mention courteous staff most, in 545 reviews
  • Open Sundays · Toyota dealer

Why It Got an A

The star average is 4.8 from 12,821 public reviews. After the grade pulls it toward the national average, it counts as 4.79. 4.4 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.

How the Stars Break Down

5 star11,617 91%
4 star454 4%
3 star186 1%
2 star127 1%
1 star437 3%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

courteous staff 545car buying experience 413smooth process 205new car purchase 181wait time 146no pressure sales 114informative staff 106tire rotation 100honest staff 73free car wash 33

Buying From Hendrick Toyota Concord

Hendrick Toyota Concord sells new Toyota vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address7670 Bruton Smith Blvd, Concord, NC 28027
Phone704-467-8287
Websitehendricktoyotaconcord.com
Listed featuresRentals, Car wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeToyota dealer

Hours

Monday9 AM to 9 PM
Tuesday9 AM to 9 PM
Wednesday9 AM to 9 PM
Thursday9 AM to 9 PM
Friday9 AM to 9 PM
Saturday9 AM to 8 PM
Sunday12 PM to 6 PM

Common Questions

Is Hendrick Toyota Concord a good dealer?
Hendrick Toyota Concord earns an A in the PPI Auto Buyer's Guide. Past buyers are close to unanimous. Few complaints across a long record. The grade reads 12,821 public reviews averaging 4.8 stars, with 4.4 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Hendrick Toyota Concord inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Concord. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Hendrick Toyota Concord open on Sunday?
Its listed Sunday hours are 12 PM to 6 PM. Hours change, so call before you drive over.

Other Graded Dealers Nearby

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500