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Dealers / Charlotte, NC / Hendrick Lexus Northlake
Lexus dealerCharlotte, NC
A

Hendrick Lexus Northlake

Buyer's Guide grade A · 7,574 public reviews · September 2026

Hendrick Lexus Northlake earns an A. 7,574 public reviews average 4.9 stars and 1.9 percent are one or two stars. That ranks it above 99 percent of graded dealers around Charlotte.

At a glance

  • Past buyers are close to unanimous. Few complaints across a long record.
  • Complaint share 1.9 percent, lower than the 10 percent typical near Charlotte
  • Reviewers mention car buying experience most, in 637 reviews
  • Closed Sundays · Lexus dealer

Why It Got an A

The star average is 4.9 from 7,574 public reviews. After the grade pulls it toward the national average, it counts as 4.89. 1.9 percent of reviews are one or two stars. That clears every bar for an A. The adjusted rating is 4.6 or better, complaints are 8 percent or less, and the record has at least 50 reviews. How the grade works.

How the Stars Break Down

5 star7,240 96%
4 star146 2%
3 star47 1%
2 star32 0%
1 star109 1%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 637courteous staff 468smooth process 276new car purchase 123loaner car 102no pressure sales 77informative staff 60trustworthy staff 28appointment scheduling 25video updates 18

Buying From Hendrick Lexus Northlake

Hendrick Lexus Northlake sells new Lexus vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address10830 Northlake Auto Plaza Blvd, Charlotte, NC 28269
Phone704-771-1905
Websitehendricklexusnorthlake.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay, Delivery
TypeLexus dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 5 PM
SundayClosed

Common Questions

Is Hendrick Lexus Northlake a good dealer?
Hendrick Lexus Northlake earns an A in the PPI Auto Buyer's Guide. Past buyers are close to unanimous. Few complaints across a long record. The grade reads 7,574 public reviews averaging 4.9 stars, with 1.9 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Hendrick Lexus Northlake inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Charlotte. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Hendrick Lexus Northlake open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Charlotte, NC. Found a car here? Book a pre purchase inspection in Charlotte, NC before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at Hendrick Lexus Northlake before you sign.

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Inspect a car at Hendrick Lexus Northlake

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500