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Dealers / Charleston, SC / Mercedes-Benz of Charleston
Mercedes-Benz dealerCharleston, SC
C

Mercedes-Benz of Charleston

Buyer's Guide grade C · 569 public reviews · September 2026

Mercedes-Benz of Charleston earns a C. 569 public reviews average 4.0 stars and 24.2 percent are one or two stars. That ranks it above 12 percent of graded dealers around Charleston.

At a glance

  • Mixed. Many buyers were happy, but a real share were not.
  • Complaint share 24.2 percent, higher than the 12.9 percent typical near Charleston
  • Reviewers mention car buying experience most, in 27 reviews
  • Closed Sundays · Mercedes-Benz dealer

Why It Got a C

The star average is 4.0 from 569 public reviews. After the grade pulls it toward the national average, it counts as 4.01. 24.2 percent of reviews are one or two stars. To reach a B it would need an adjusted rating of 4.2 and a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star394 69%
4 star26 5%
3 star11 2%
2 star12 2%
1 star126 22%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

car buying experience 27accommodating staff 16easy process 15no pressure sales 7used car purchase 6windshield replacement 2online car purchase 2car detailing 2detailed instructions 2vehicle demonstration 2

Buying From Mercedes-Benz of Charleston

Mercedes-Benz of Charleston sells new Mercedes-Benz vehicles and usually takes trade ins, so its used lot is a mix of brands. A certified car from the brand program comes with a factory backed warranty. A used car that is not certified is sold on the same terms as any other used car, so read the window sticker. How certified cars work.

Luxury cars cost the most to get wrong. One deferred service item can cost more than an inspection many times over.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address1513 Savannah Hwy, Charleston, SC 29407
Phone843-628-0202
Websitebaker.mercedesdealer.com
Listed featuresCar wash, Oil changes, Service department, Sells used vehicles, Checks, Credit cards, Debit cards, Phone pay
TypeMercedes-Benz dealer

Hours

Monday9 AM to 7 PM
Tuesday9 AM to 7 PM
Wednesday9 AM to 7 PM
Thursday9 AM to 7 PM
Friday9 AM to 7 PM
Saturday9 AM to 6 PM
SundayClosed

Common Questions

Is Mercedes-Benz of Charleston a good dealer?
Mercedes-Benz of Charleston earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 569 public reviews averaging 4.0 stars, with 24.2 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.
Can I get a car at Mercedes-Benz of Charleston inspected before I buy?
Yes. PPI Auto sends an inspector to the car on the lot in Charleston. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.
How is the grade worked out?
It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.
Is Mercedes-Benz of Charleston open on Sunday?
Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

Buyers Also Look At

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Charleston, SC. Found a car here? Book a pre purchase inspection in Charleston, SC before you sign.

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Details

No payment now · We confirm scheduling before any work

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500