Used car dealerAlbany, NY

CarMax

Buyer's Guide grade C · 1,567 public reviews · September 2026

CarMax earns a C. 1,567 public reviews average 3.9 stars and 22.7 percent are one or two stars. That ranks it above 15 percent of graded dealers around Albany.

At a glance

Mixed. Many buyers were happy, but a real share were not.
Complaint share 22.7 percent, higher than the 10.9 percent typical near Albany
Reviewers mention easy process most, in 69 reviews
Closed Sundays · Used car dealer

Why It Got a C

The star average is 3.9 from 1,567 public reviews. After the grade pulls it toward the national average, it counts as 3.90. 22.7 percent of reviews are one or two stars. To reach a B it would need an adjusted rating of 4.2 and a complaint share of 15 percent or less. How the grade works.

How the Stars Break Down

5 star938 60%

4 star176 11%

3 star98 6%

2 star81 5%

1 star274 17%

What Reviewers Talk About

The subjects that come up most in public reviews of this dealer, with how many reviews mention each one.

easy process 69wait time 68appraisal 36test drive 29car inspection 28online quote 24no haggling 21selling process 20car transfer 17no hassle 11

Buying From CarMax

CarMax is an independent used car lot. Independent lots range from excellent to poor, and the car in front of you matters more than the sign out front. Ask whether the car is sold as is and read the Buyers Guide sticker in the window. What as is means.

Whatever the grade, the grade is about the dealer. The car is its own question. Ask the dealer if an independent inspection is allowed before you sign. A good lot says yes.

Dealer Details

Address	1860 Central Ave, Albany, NY 12205
Phone	518-452-6810
Website	carmax.com
Listed features	Buys vehicles, Oil changes, Service department, Sells used vehicles, Credit cards, Debit cards, Delivery
Type	Used car dealer

Hours

Monday	11 AM to 8 PM
Tuesday	11 AM to 8 PM
Wednesday	11 AM to 8 PM
Thursday	11 AM to 8 PM
Friday	11 AM to 8 PM
Saturday	9 AM to 7 PM
Sunday	Closed

Common Questions

Is CarMax a good dealer?

CarMax earns a C in the PPI Auto Buyer's Guide. Mixed. Many buyers were happy, but a real share were not. The grade reads 1,567 public reviews averaging 3.9 stars, with 22.7 percent at one or two stars. It rates past buyers' experience with the dealer, not any single car.

Can I get a car at CarMax inspected before I buy?

Yes. PPI Auto sends an inspector to the car on the lot in Albany. You do not have to be there. The inspection covers 122 points, a full OBD-II scan with readiness monitors, a road test and photos of anything found, and the report comes the same day. Ask the dealer to hold the car while it is checked.

How is the grade worked out?

It needs 20 or more public reviews. The star average is pulled toward the national average by 25 average reviews so a short record cannot jump the line, and the share of one and two star reviews sets a ceiling. The full method is on our grading page.

Is CarMax open on Sunday?

Its listing shows it closed on Sunday. Hours change, so call before you drive over.

Other Graded Dealers Nearby

AMcGovern Volvo Cars Albanyunder a mile BOtto Cadillac, Inc.under a mile AGoldstein Subaruunder a mile FBroadway Cars LLCunder a mile CTower Auto Sales4.2 miles CByrider Albany1.3 miles

Buyers Also Look At

FBroadway Cars LLCAlbany BDave Mosher Auto Sales LLCAlbany BTitan Auto Sales LLCAlbany BGoldstein Buick GMCAlbany

Grades update when public reviews do. Is this your dealership and something here is out of date? Tell us. See every graded dealer in Albany, NY. Found a car here? Book a pre purchase inspection in Albany, NY before you sign.

Buying from this lot?

Inspect it on the lot

We check the car at CarMax before you sign.

951-267-8500 Call now

Inspect a car at CarMax

Send the car details and we will call you back.

The grade covers the dealer. We check the car.

122 points, a full scan and a road test, on the lot, same day report.

Call 951-267-8500